Airtel Open Network seems to gain a lot of attention nowadays. Does it really improve the network coverage of Airtel or it is just an advertisement hype?We leave that to you to decide with this true incident :
My office is less than a kilometer from Airtel’s HQ in Gurgaon. The mobile coverage inside my office building is very poor. There is a tree right outside the building, where you get Airtel network signals. No wonder, it is called by many as ‘signal wala tree’.
One fine morning, I saw huge front page advertisement for Open Network. Though of registering the complaint. I was pretty sure that since my office is very close to their HQ, they will respond quickly.
So, after a couple of days, I received a call on my office landline from Airtel customer care rep. And the conversation was like this:
CC Rep: (excitedly) Sir, your complaint has been resolved and you are getting complete coverage now.
Me: (bemused) Why are you calling on my office landline?
CC Rep: Sir, your mobile was not reachable.
Me: Why do you think my mobile was un-reachable?
CC Rep: Sir, you must not be getting proper signals.
Me: Then, how can you say that my complaint has been resolved when I am sitting at my office desk and answering your dumb call on a f***ing landline instead of my mobile?
CC Rep: ummm, ummmmm, I will register complaint again on your behalf. Sorry Sir.
And it has been more than a month, nothing has happened and nothing will happen.
Source Writer: Tushar Chugh
Image Source :http://www.mobiletor.com/wp-content/uploads/2016/06/airtel-open-network.jpg